Cancelling your order
Last updated: 24 August 2026
You do not have to use the form below. Any clear statement of your decision is valid. It exists so that you never have to wonder what to write, and so that your declaration is dated the day you send it.
The form, if you want one
To: Nodly — Animouf LLC — contact@myneckmassager.com
I hereby give notice that I cancel my contract of sale of the following goods: Nodly neck and shoulder massager.
— Ordered on: (date) / received on: (date)
— Order number: (from your confirmation email)
— Name of consumer: (your name)
— Address of consumer: (your address)
— Date: (today)
Signature required only if you send this form on paper.
What happens next
- We acknowledge your cancellation by email, without delay.
- You send the goods back within 14 days of telling us.
- We refund you within 14 days of receiving the goods back, using the same payment method you used to order.
Which of the two covers you
| United Kingdom | Both. The statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, and our 30-day guarantee on top of it. |
| United States | Our 30-day money-back guarantee. |
| Canada | Our 30-day money-back guarantee. |
| Australia | Our 30-day money-back guarantee, alongside the consumer guarantees of the Australian Consumer Law, which are not affected by anything on this page. |
Those four are the only destinations we ship to — the full list is on our shipping page. The 30-day guarantee is the more generous of the two in every case: it runs for 30 days rather than 14, and it covers changing your mind for any reason. The terms are on the refund page.